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Your Rights and Our Legal Commitments

Access to tk6788 depends on your local law and whether your region is eligible — we set out the terms here so you know exactly where you stand.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh legal contextDispute handling process
tk6788 Your Rights and Our Legal Commitments
HOW WE HANDLE THIS

Data, Security and Account Accountability

We take the handling of your account data and payment records seriously. Here is how we manage the areas that matter most when you hold an account with us — from how your bKash or Nagad transaction data is stored to what you can request about your own information.

Data Retention

Account data, including transaction records from bKash, Nagad and Rocket deposits, is retained for as long as required under applicable law and our internal compliance schedule.

Account Security

Login access is protected by OTP verification tied to your registered mobile number. We do not store card or wallet PINs — your wallet credentials stay inside your bKash or Nagad app.

Cookie and Tracking Policy

We use session cookies to keep your account active and analytics tools to understand how our pages are used. You can manage cookie preferences through your browser settings at any time.

Your Rights and Data Requests

You may request a copy of the personal data we hold on your account or ask for corrections via our support email. We aim to respond to data requests within a reasonable period under applicable law.

LEGAL CONTACT PATHS

Raise a Legal Query With Us

If something in our terms is unclear or you need to raise a formal account concern, use the channels below. We handle legal queries separately from general account help — describe your concern clearly so we can route it to the right person from the start.

Live Chat Support Open the chat widget from any page on tk6788. Describe your legal concern in writing and request escalation so it reaches our account compliance team directly.
Email Correspondence Send your legal question or dispute to our support email. Include your account ID and a clear subject line so your message is logged and prioritised for a written response.
Account Help Centre The Help Centre holds published versions of our terms and policy documents. Check there first for eligibility conditions and regional access rules before contacting support.

Common Legal Questions About Your Account

These are the questions we receive most often when it comes to account eligibility, legal terms and your rights as an account holder. If your question is not here, contact our support team directly with a written description of your concern.

Access depends entirely on your local law and eligible region. We do not make legal determinations on your behalf — you must confirm that using our platform is permitted where you are before opening an account.

Raise the dispute in writing through live chat or email with your account ID and transaction reference. We review logs and wallet records, then respond with our findings within a reasonable timeframe.

Yes. Send a written data request to our support email with your account ID and we will compile what we hold. Responses follow applicable law and our internal handling schedule.

Amendments are effective from the moment they are published on this page. Continuing to use your account after a change is posted means you accept the updated terms as they stand.

We record transaction references and amounts for account history, but we do not store your wallet PIN or login credentials. Those stay secured inside your own wallet app at all times.

If any single clause is ruled invalid or unenforceable, the rest of our terms remain fully in effect. We address any such clause separately without affecting your broader account obligations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.